Privacy Policy

This website showcases our actual work, customer experiences, and service capabilities. Some testimonials, videos, and example projects may be used for illustrative or demonstrational purposes. All project photos represent real installations completed by Mr. Backsplash unless otherwise noted.

We collect information you provide directly to us, such as when you request a quote, schedule a consultation, use our AI chat assistant, or contact us. Phone numbers you provide may be used for transactional SMS (such as appointment confirmations and reminders) related to your project — see Section 7A below. This may include:

• Personal information (name, email address, phone number, mailing address)
• Property information (address, project details, measurements, photos)
• Photos of your kitchen or project area uploaded through quote forms or chat
• Communication preferences and project requirements
• Chat conversations with our AI assistant, including questions and contact requests
• Payment information processed through secure third-party payment processors
• Referral program participation and referral tracking data
• Cookie data and website usage analytics
• Device information, IP address, browser type, and operating system

We use the information we collect to:

• Provide accurate quotes and project estimates
• Respond to inquiries via our AI chat assistant and contact forms
• Schedule and conduct installation services
• Communicate with you about your project via email, SMS, or phone
• Process payments securely through our payment partners
• Maintain service records and project history
• Send booking confirmations, reminders, and project updates
• Manage referral program rewards and tracking
• Analyze website usage and improve our services
• Send marketing communications (with your consent)
• Comply with legal obligations

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this Privacy Policy. We may share your information:

• With contractors and suppliers necessary to complete your project
• To comply with legal requirements or protect our rights
• In connection with a business sale, merger, or acquisition

Service Providers (Sub-Processors): We share limited data with the following categories of service providers, each contractually limited to using your data only to deliver the service we hired them for:

• Payment processing: Stripe (Stripe's privacy policy applies to payment data)
• Email delivery: Resend
• AI assistance (chat & photo analysis): Lovable AI Gateway, Google Gemini, OpenAI
• Website hosting, security, and content delivery: Cloudflare
• Database, file storage, and backend infrastructure: Lovable Cloud

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Encrypted data transmission using SSL/TLS protocols
• Secure password encryption and authentication
• Regular security assessments and updates
• Restricted access controls for administrative functions

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Project records may be maintained for warranty and legal compliance purposes.

Our website features an AI-powered chat assistant to help answer your questions. When you use the chat feature:

• Chat conversations are stored and associated with a unique session ID
• Contact information provided in chat will be saved for follow-up
• Chat transcripts may be reviewed for quality assurance
• You can request deletion of your chat history by contacting us

We use two kinds of analytics to understand how visitors use our site (such as page views, form interactions, and traffic sources):

• First-party analytics collected and stored by us, used solely to improve our service. These do not track you across other websites.
• Google Analytics 4, a third-party service provided by Google. Google may process usage data under its own privacy policy. We use it only to measure our own site's traffic and advertising effectiveness.

We honor the "Do Not Track" and Global Privacy Control (GPC) browser signals: when either is enabled, both our first-party analytics and Google Analytics are disabled for your visit. Disabling analytics will not affect your ability to request a quote or receive service from us.

By providing your mobile number through our quote form, chat assistant, or any other contact channel, you consent to receive transactional text messages from Mr. Backsplash about your project — including quote confirmations, appointment reminders, scheduling changes, and project status updates.

• Message frequency varies based on the status of your project.
• Message and data rates may apply (charged by your mobile carrier).
• Reply STOP to any message to opt out at any time.
• Reply HELP for assistance, or contact us at [email protected].
• Consent to receive text messages is not a condition of purchase and may be withdrawn at any time without affecting your ability to receive a quote or service.

We do not sell or share your mobile number with third parties for marketing purposes. Mobile numbers are shared only with our SMS delivery provider for the sole purpose of sending the messages described above.

You have the right to:

• Access, update, or delete your personal information
• Request a copy of your data in a portable format
• Opt out of marketing communications at any time
• Withdraw consent for data processing where applicable
• Request deletion of your chat conversation history
• File a complaint with regulatory authorities

To exercise these rights, please contact us using the information below. We respond to verified requests within 45 days.

State privacy laws: Residents of Connecticut and certain other states have specific rights under state privacy laws such as the Connecticut Data Privacy Act, including the rights to access, correct, delete, and obtain a copy of personal data, and to opt out of targeted advertising. We honor these requests for all our customers regardless of whether a particular statute technically applies to our business, and we recognize the Global Privacy Control browser signal as a valid opt-out (see Section 7). We do not sell personal data.

Our services are directed to homeowners and are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above, and for material changes we will provide notice on this website before the changes take effect. Your continued use of our services after changes take effect constitutes acceptance of the revised policy.

When you participate in our referral program:

• We collect referrer and referee contact information
• We track referral conversions and reward eligibility
• Referral data is stored securely and used only for program administration
• Rewards are subject to our referral program terms

For warranty information, limitation of liability, and other legal terms governing our services, please see our Terms of Use.

If you have questions about this Privacy Policy or our data practices, please contact us: